Shipping & Delivery 

1. SMO Bookstores Online aims to deliver within the time agreed upon at purchase.  
   
   
2. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.  
   
   
3. Our aim is to have your items shipped to you as fast as possible.  
   
   
4. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities,costs, damages, charges or expenses arising out of late delivery.
   
   
5. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.  
   
   
6. To track your order, please use the tracking ID sent to you in the confirmation email your items have been shipped out. As a precaution, please keep the receipt of the delivered product.  
   
   
7. In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ by click here or contact us at smo.online@mudaosman.com.my also can click here.
   
   
8. Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse to your address.
   
   
9. Delivery will take 3 to 5 working days after the order has been shipped. All delivery lead times are estimated.
   
   
10. The shipping cost of books purchased in SMO Bookstores Online is based on the costs incurred by Courier Service.
    
    
11. After delivery, SMO Boosktores Online will send an email that contains tracking number to the customer usually within 24 hoours after delivery. The current status can be found on the courier service webstite with tracking number provided.